Questions and answers

It is how Straightline customers get a local tradie. You redeem your voucher, tell us what needs doing, and we pass the job to approved tradies near you. The first one to take it gets in touch.

Your voucher has a code of eight letters and numbers. On the redeem page, enter the code, your name, your mobile number and your address. We text you a six-digit code to check the number is yours. Enter it and you are in.

That depends on your voucher. Each voucher covers a set number of requests, and some have an expiry date. If yours has run out or expired, we tell you when you try to use it.

Victoria only for now.

Before taking the job a tradie sees the trade, your suburb, your description and whether it is urgent. Nothing else.

Your name, your mobile number and your photos go only to the tradie who takes the job.

Every tradie has an active ABN and a current licence for each trade they do, which we check on the regulator's public register. Our staff check every application before a tradie is sent a single job.

We check each ABN and licence again every month. If a licence expires or the register no longer shows it as current, that tradie stops getting jobs until a new one is checked.

We text approved tradies who do that trade and work in your area. When one takes the job we text you, and they contact you to arrange a time.

The next working day we check with you that they have been in touch.

We offer it again to tradies who are a little further away. If it is still not taken, our staff are told and the job goes on a list that every approved tradie can see.

Reply STOP to any text from us. We only text you about your voucher and your job requests.

Tradies who work in Victoria and have an active ABN and a current licence for each trade they do.

Apply online with your business name, ABN, trades, base postcode, how far you travel, and a photo or PDF of your licence for each trade. We check the ABN straight away and each licence on the regulator's register. You can add your insurance if you'd like it on file. Our staff check everything and approve you.

By text. Each one says the trade, the suburb, what the customer wrote and whether it is urgent, with a link to take the job.

Jobs go first to tradies whose travel distance covers the suburb. If nobody takes one, it is offered to tradies further away.

Whoever reaches us first. The other tradie is told straight away that the job has been taken.

Yes. Change your travel distance on your page whenever you like. Reply PAUSE to stop job texts and RESUME to start them again.

We remind you before it expires. If it does expire, or the regulator's register stops showing it as current, your job texts pause and we text you a link to upload the new one. Once it checks out on the register and our staff have checked it, you are back on.